Refund Policy

1. Free trial

You get a 14-day free trial. Saving a card is not required to start the trial. If you save a card, the first amount is charged on the trial end date and not before.

Cancelling before the first charge date stops the debit; nothing is refunded because nothing was captured.

2. Paid subscriptions

After the first paid invoice, your subscription renews automatically according to the billing cycle you chose (monthly or yearly) unless you cancel before the renewal date.

You can cancel automatic renewal at any time from your dashboard. Your access continues until the end of the period already paid for. The amount paid for that period is not refunded automatically.

3. When you are entitled to a refund

If you experience a billing error, such as a duplicate charge or an incorrect amount, contact us within 14 days of the charge and we will correct it or issue a full refund.

In the event of a material, sustained service outage that reasonably prevents you from using the service, we may, at our discretion, provide a partial or full refund for the affected period.

Subscription fees are not refunded for periods during which the service was used normally, except where required otherwise by applicable law.

Because PosPly is a B2B service governed by the law of England and Wales, the statutory 14-day consumer cooling-off right after capture does not apply to a shop owner acting in the course of trade. The free trial is the try-before-pay period.

4. How to request a refund

Send your refund request via the email or WhatsApp details in the site footer, including the relevant billing details. We will respond within a reasonable time.

5. Your legal rights

This policy does not affect any mandatory statutory refund rights you may have under consumer protection law in your country.